Support Overview
Real-time performance metrics and helpdesk status.
Priority Distribution
Click a priority level to filter tickets
Corporate IT Helpdesk Services
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We combine technology expertise and premium service delivery to resolve your technical incidents and support digital transformation seamlessly.
Real-time performance metrics and helpdesk status.
Click a priority level to filter tickets
Submit details of the technical issue you are experiencing, and our engineers will address it immediately.
Need to upload multiple tickets or allocate tasks to IT support engineers in bulk? Download our official Excel template with dropdowns for Category, Severity, and IT Support Engineer.
Track real-time status and assigned IT support specialist for all your submitted incidents.
| Ticket ID | Title | Category | Ticket Status | Assigned IT Supporter | Action |
|---|
Manage, update status, and respond to incoming helpdesk incidents.
Review, authorize, or reject incoming request forms for your department.
Assign incoming unresolved service incidents to appropriate support engineers.
Real-time lifecycle tracking of all tickets: Raised, Approvals, Dispatching, SLA & Resolutions.
No description provided.
Dispatches the full official dossier from noreply@ajsteel.com. The email includes ticket creation details, supervisor approvals, IT allocations, technical attachments, and the complete chronological discussion history.
As the Reporting Manager, please specify the required hardware and mobile SIM configuration for New Joinee joining on Date.
As the QC Supervisor, please enter the Standard and Grade for this FG, SFG & Coil Item Master Creation request before approving.
As the Store Incharge, please enter the F&O Number for this Spares & Consumable Item Master Creation request before approving.
Use this form to log urgent on-the-spot fixes that were handled directly. The ticket will be saved as Resolved with your logged work duration.
| Emp ID | Employee Name | Role Granted | Granted By | Action |
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| Category Name | HOD Approval | Dept CC Email | Action |
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Craft and publish the daily announcement popup seen by all staff on login.
Upload multiple incidents at once. Dropdowns for Category, Severity, and IT Support Engineer assignments are built into the Excel file.
Parsing Excel records, validating columns, creating consecutive ticket IDs, and allocating IT support specialists...
| ID | Title | Requester | Category | Assigned To | Status |
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